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Shipping & Returns

Shipping Policy

At Mă-Kè Bonsai Portugal, we are committed to delivering your bonsai trees, accessories, and tools with care, efficiency, and reliability. Below are the details of our shipping practices to ensure a seamless experience for every customer.

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1. Packaging & Handling

  • All orders are securely packed in sturdy, eco-friendly cardboard boxes to ensure your bonsai and products arrive safely.

  • We use reputable couriers known for their reliability and care in handling fragile shipments.

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2. Dispatch Times

  • Orders are dispatched on the next working day after they are placed.

  • We only ship Monday to Friday. Orders are not shipped on weekends or public holidays.

  • While we cannot guarantee specific delivery dates, 99% of our orders arrive within 48 hours of dispatch.

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3. Delivery Options

  • Standard Delivery: Delivered within 2–5 working days.

  • Specific Delivery Date: If you require delivery on a specific day, please contact us. An additional charge may apply.

  • No Sunday Deliveries: Deliveries are not available on Sundays.

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4. Receiving Your Order

  • Signature Required: All deliveries must be checked and signed for upon receipt.

  • Inspect on Arrival: If the parcel appears damaged, please inform the courier immediately and contact Mă-Kè Bonsai as soon as possible.

  • Leave Instructions: If you know you won’t be home, please provide clear instructions at checkout on where the parcel can be safely left.

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5. Delivery Responsibility

  • Once your order has been delivered and signed for, responsibility for the parcel transfers to you.

  • If delivery fails due to incorrect address details or no one being available to accept the parcel, re-delivery charges may apply.

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6. Shipping Costs

Shipping fees are calculated at checkout based on weight, size, and delivery location. For larger or international orders, please contact us for a customized shipping quote.

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7. Customer Support

If you encounter any issues with your delivery or have special requests, please reach out to our friendly support team:
Email: info@makebonsai.pt
Phone: +351 935820766

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At Mă-Kè Bonsai Portugal, we value your trust and aim to build long-lasting relationships with our customers. Your satisfaction is our priority, and we are here to ensure every delivery meets your expectations.

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Thank you for choosing Mă-Kè Bonsai – where tradition meets excellence!

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Return & Exchange Policy

At Mă-Kè Bonsai Portugal, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. Below are the details of our returns and exchange policy to ensure transparency and a smooth process.

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1. Right to Cancel (Online Orders Only)

  • If you’ve placed an order online, you have the right to cancel your order within 7 working days of receiving the goods.

  • To qualify for a refund, the goods must be returned in their original condition, including packaging and any accompanying documentation.

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2. Returning Goods

  • Return Shipping Costs: The cost of returning goods is the responsibility of the customer.

  • Safe Packaging: Please ensure items are securely packaged to prevent damage during return transit.

  • Return Address: [Insert return address here]

  • We recommend using a tracked and insured service to return items, as we cannot be held responsible for goods lost or damaged in transit.

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3. Damaged or Faulty Goods

  • If your goods arrive damaged or defective, please:

    • Note the damage on the delivery note provided by the courier.

    • Inform both the courier and Mă-Kè Bonsai immediately (within 24 hours of receipt).

  • Depending on the situation, we will offer either a replacement or a full refund.

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4. Exchanges

  • Exchanges are available for items returned in unused, original condition with all packaging intact.

  • If you’d like to exchange an item, please contact our customer support team to arrange the exchange process.

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5. Refund Process

  • Once your returned goods are received and inspected, refunds will be processed within 7 working days.

  • Refunds will be issued to the original payment method used at checkout.

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6. Before You Order

  • Please ensure that you carefully review your order before completing your purchase.

  • If you have any doubts about a product, feel free to contact us – we’re here to help!

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7. Customer Support

If you have any questions or need assistance with returns or exchanges, please contact our support team:

Email: info@makebonsai.pt

Phone: +351 935820766

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At Mă-Kè Bonsai Portugal, we are committed to providing excellent customer service and ensuring your satisfaction with every purchase.

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Thank you for choosing Mă-Kè Bonsai – where care and quality meet craftsmanship!

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