Terms & Conditions

Customer Care

At Mă-Kè Bonsai Portugal, our customers are at the heart of everything we do. We are dedicated to delivering exceptional service, high-quality products, and a seamless experience every step of the way. Our Customer Care Policy outlines our commitment to ensuring your satisfaction and trust.

1. Our Commitment to You

Provide high-quality bonsai trees, tools, and accessories that meet our exacting standards.
Offer clear communication and timely responses to all customer inquiries.
Ensure a safe and secure online shopping experience through our website.
Continuously improve our services based on customer feedback.

2. Communication Channels

We are here to assist you with any queries, feedback, or concerns.

📧 Email: info@makebonsai.com
📞 Phone: +351 820 766
We aim to respond to all inquiries within 24 working hours.

3. Ordering & Delivery

Orders are dispatched promptly and securely packaged.
Delivery timelines are communicated clearly, with updates provided whenever possible.
For more details, refer to our Shipping Policy.

4. Returns & Refunds

If you are not fully satisfied with your purchase, our Returns & Exchange Policy outlines the steps for refunds or replacements.
Damaged or defective goods will be prioritised for swift resolution.

5. Privacy & Data Protection

Your privacy is important to us. We adhere to strict data protection regulations and never share your information with third parties without consent.
For more details, please review our Privacy Policy.

6. Resolving Complaints

If you encounter an issue, please contact us directly via email or phone.
We aim to resolve complaints fairly, efficiently, and transparently within 5 working days.

7. Feedback & Improvement

We value your feedback and encourage you to share your thoughts on our products and services.
Your insights help us grow and improve our offerings.

8. Ethical Practices

We are committed to sustainability, ethical sourcing, and responsible business practices.
Our goal is to ensure that every interaction reflects our core values of integrity, transparency, and respect.

9. Customer Care Hours

Monday to Friday: 9:00 AM – 5:00 PM
Closed on weekends and public holidays

At Mă-Kè Bonsai Portugal, your satisfaction is our priority. We strive to create lasting relationships with our customers by delivering exceptional service and unmatched quality.

Privacy & Safety

At Mă-Kè Bonsai Portugal, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data to ensure a safe and secure online experience while interacting with our website.

1. Data Collection

We only collect personal data necessary to provide you with our services and improve your experience. The information we may collect includes:

Personal Details: Name, email address, phone number, and delivery address.
Payment Information: Securely processed through trusted third-party payment providers.
Website Usage Data: IP addresses, browser type, and usage analytics to enhance our website’s functionality.

2. How We Use Your Data

Your data is used to:

Process and fulfill your orders.
Communicate important updates about your order or account.
Provide customer support and respond to inquiries.
Send occasional marketing updates (only if you’ve opted in).
Improve website performance and user experience.

We never sell or share your personal information with third parties for marketing purposes.

3. Data Protection & Security

We implement advanced security measures to protect your data, including:

Encrypted payment gateways for secure transactions.
SSL (Secure Socket Layer) technology for secure browsing.
Regular security audits to prevent unauthorized access.

Your data is stored securely and only accessed by authorized personnel.

4. Cookies Policy

Our website uses cookies to enhance your browsing experience:

Cookies help us remember your preferences and track website usage.
You can manage or disable cookies through your browser settings.
By using our website, you consent to our use of cookies.

5. Third-Party Services

We may use trusted third-party services (e.g., payment processors, couriers) to deliver our services. These providers have their own privacy policies, and we recommend reviewing them if necessary.

6. Your Rights

You have the right to:

Access, update, or delete your personal data.
Opt out of marketing communications at any time.
Request a copy of the information we hold about you.

To exercise these rights, please contact us via:
📧 Email: info@makebonsai.com
📞 Phone: +351 820 755

7. Data Retention

We retain your personal data only for as long as necessary to fulfill our services, comply with legal obligations, or resolve disputes.

8. Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

9. Updates to This Policy

We may update this Privacy & Safety Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:
📧 Email: info@makebonsai.com
📞 Phone: +351 820 755

At Mă-Kè Bonsai Portugal, your privacy and safety are our priority. We are committed to maintaining transparency and trust in all our interactions.

Thank you for choosing Mă-Kè Bonsai – where tradition meets excellence.

Wholesale Inquiries

At Mă-Kè Bonsai Portugal, we offer exclusive wholesale opportunities for businesses, retailers, and enthusiasts looking to purchase bonsai trees, tools, and accessories in bulk. Enjoy competitive volume discounts on high-quality products tailored to your needs.

Whether you're stocking a garden center, running workshops, or expanding your bonsai offerings, we're here to support your business growth with reliable service and exceptional products.

Get in touch with us today to discuss your wholesale requirements and discover how we can partner together for success.

📧 Email: info@makebonsai.com
📞 Phone: +351 820 755

Grow your business with Mă-Kè Bonsai – where tradition meets excellence.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments

Payment Methods